Heritage Hunt Condominium I
Utilities -- Contact Info

Electric

Northern Virginia Electric Cooperative (NOVEC)

PO Box 2710, Manassas, VA 20108 (correspondence)

Phones: 703-335-0500; 888-335-0500 Internet: www.novec.com

Gas

Columbia Gas of VA

PO Box 830005, Baltimore, MD 21283-0005

Phones: For billing -- 800-543-8911; For gas leaks or odor -- 800-544-5606; Internet: www.columbiagasva.com

Comment: There may be a setup or iniation fee.

Water & Sewer

Water and sewer are provided through Heritage Hunt Conominium I Unit Owners Association and no separate action is required other than to be sure water is on during your walk thru.

Note: For units other than the Hamptons, there is a water shut off valve in the hot water heater closet.

Cable, Internet & Telephone

NOTE: The Heritage Hunt HOA has a contract with Comcast for basic cable and telephone and these basic services are included in the HOA monthly fee. Additional telephone, cable, and internet services are available for extra fees. Because of this, residential accounts within Heritage Hunt are actually handled by the business division of Comcast and it is important to deal only with Comcast personnel who are familiar with Heritage Hunt accounts. Comcast has a special Call Center that should be used for Heritage Hunt Comcast accounts: 888-889-5471. When calling Comcast, ask to be connected to someone from the Manassas Professional Services group, as only people from this group understand the system for HH.

Telephone (See Note above):

Copmcast Ditigal Voice telephone service is included in the HOA monthly assessment. Digital Voice includes at no additional charge to the resident 12 services; including free long distance, caller ID, call waiting and call forwarding.

 

Ditigal Voice is carried over the Comcast cable system and utilizes a modem to convert the telephone signals and put them on the Comcast cable system; phone jack wiring is connected to the modem under this service. Each condo unit has a communications panel, generally located in a bedroom closet. The phone modem is usually near, or inside, this panel. It is plugged into an AC outlet and includes a battery to provide upto 8 hours service during a power outage.

 

You should review your Comcast bills carefully. You should not be charged for E911 or 911 fees as they are included in the HOA contract. If you experience a problem, YOU must call Comcast yourself to straighten these out. Be sure you call 1-888-889-5471 and verify that whomever you end up speaking to is a member of the Manassas Professional Services Group. No one else will understand the problem.

 

It is important to know that:

• If a resident subscribes to only ONE residential phone line with ONLY basic phone service, the cost is covered by the HH HOA fee and the resident should be billed for no other charges.
• If a resident suscribes to any additional phone services or incurs any other charges from Comcast, the resident will be billed accordingly. Additionally, certain Taxes and Surcharges are based on a percentage of the phone bill and will appear and may vary from month to month for any account with more than basic phone and cable service.

Cable & Internet (See Note Above)

Comcast Cable, 11101 University Blvd, Manassas, VA 20110

Phone: 888-889-5471

Basic cable provided as part of HOA fee; see Note above. Considered a business account. Additional services available for fee.

 

Comcast has eliminated all analog channels. Older, analog TVs will not work unless connected to the cable system through either a cable box or a Digital Transport Adapter (DTA). Modern TVs with a digital tuner may still be able to receive some stations without a cable box or DTA but available channels may have strange channel numbers.

 

Comcast provides each Heritage Hunt account at NO CHARGE one basic digital cable box and up to 4 DTAs. Customers can install the DTAs themselves or request professional installation through Comcast.

 

The DTA is small, about the size of a smart cell phone. A supplied velcro kit allows for mounting the adapter on the TV. The adapter has its own remote control, which must be programmed to your specific TV brand and model. The DTA remote may not be programmable for some TV models and almost certainly cannot be programmed for devices that combine TV or VCR with other video functions.

 

Neither the "free" box nor the DTA will receive HD TV channels, even where the TV to which the box is connected is itself capable of receiving HD TV. The DTA will not provide the cable guide, music channels or On Demand, which are features of the various cable boxes; it will allow reception of channels, such as 22 - MPT (PBS) that previously disappeared from the analog line-up.

 

VCRs will NOT have full functionality; they are considered obsolete technology. They will only be able to record the channel that the cable box or DTA is tuned to. The VCR will have to always be tuned to either channel 3 or 4, which is determined during setup of the cable box or DTA. However, the basic cable box, although not a video recorder, can be programmed to change channels for recordings; select the show you wish to record using the program guide and the red Record button. Set you VCR to record channel 3 at the appropriate date and time.

 

Comcast offers Digital Video Recorders (DVR) which provide the ability to record two programs simultaneously. In addition, a DVR includes the ability to receive HD signals for many channels. The regular price is $15.95 per month but Comcast has been known to offer discounts for initial leases.

Comcast Billing Errors and Verification

If you believe that your Comcast bill contains items for which you are being billed but did not authorize or if you want to verify that your bill is correct, call Comcast at: 888-889-5471 and ask for the bulk services department. Please call during normal working hours to ensure that you receive the most knowledgeable response. If that is unsuccessful, please email LSTV at: lstvteam@heritagehunt.org for further assistance.

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