Heritage Hunt Condominium I
Utilities -- Contact Info

Electric

Northern Virginia Electric Cooperative (NOVEC)
PO Box 2710, Manassas, VA 20108 (correspondence)
Phones: 703-335-0500; 888-335-0500 Internet: www.novec.com

Gas

Columbia Gas of VA
PO Box 830005, Baltimore, MD 21283-0005
Phones: For billing -- 800-543-8911; For gas leaks or odor -- 800-544-5606; Internet: www.columbiagasva.com
Comment: $31 intiation fee.

Water & Sewer

Water and sewer are provided through Heritage Hunt Conominium I Unit Owners Association and no separate action is required other than to be sure water is on during your walk thru.

Cable, Internet & Telephone

Beginning March 1, 2010, Comcast will begin converting all Heritage Hunt telephone accounts to Comcast Digital Voice. The changeover is expected to take about 5 weeks. Comcast technicians will visit each home for the conversion and Comcast will call customers during February to make appointments for the conversion.

Ditigal Voice is carried over the Comcast cable system and will entail the installation of a new modem. This modem will connect all of your presently working telephone jacks to the new service. Your phone number, including area code, will not change.

The new service is included in the current HOA monthly assessment. The cost *to the HOA* is an additional $1 per month per telephone account and is already budgeted in the current $245 assessment fee. The new service will be a cost savings to most individual residents. Digital Voice includes at no additional charge to the resident 12 services that previously resulted in additional charges; including free long distance, caller ID, call waiting. The Comcast rep, at the presentation at the January 27th Board meeting, stated that the conversion would eliminate separate telephone and cable TV/internet bills. The plan is for complete details to be posted soon on www.heritagehunt.org.

As part of the conversion process, Comcast technicians will install -- at no charge and for no monthly fee -- a digital cable box for one TV. Adding the digital box is in anticipation of further Comcast switchover to all digital service down the road. Comcast has not spelled out the details of this but digital TV signals require less bandwidth (room) then old, analog signals so cable compaines feel pressured to convert. What this means for how many and which stations remain available to for a TV without a Comcast box remains to be seen.

NOTE: The Heritage Hunt HOA has a contract with Comcast for basic cable and telephone (phone number in the 703-743- exchange) and these basic services are included in the HOA monthly fee. Additional telephone, cable, and internet services are available for extra fees. Because of this, residential accounts within Heritage Hunt are actually handled by the business division of Comcast and it is important to deal only with Comcast personnel who are familiar with Heritage Hunt accounts. Comcast has a special Call Center that should be used for Heritage Hunt Comcast accounts: 888-889-5471.

Telephone: (See Note Above)

Comcast is converting its entire telephone system to all digital, which they refer to as Comcast Digital Voice. The system in Heritage Hunt is presently analog, although Comcast refers to it as Digital Phone. The changeover to Digital Voice is awaiting resolution of contract issues between the HH developer/HH HOA on the one hand and Comcast on the other. The current contract runs through 2013.
 
Comcast is promoting Digital Voice as including a number of built in features including free US long distance calling, Caller ID, Call Waiting, and more. Digital Voice will use a modem device in each household, which can also serve as a cable modem for internet and have built-in battery backup.
 
Comcast Cable Digital Phone of Northern Virginia
Phone: 888-889-5471; Internet: www.comcast.com: e-mail: comcastphone@cable.comcast.com
Independent long distance companies offer other plans.
 
It is important to know that:
Unfortunately, some residents have experienced billing problems and have had difficulty resolving them. One way to avoid the issue is to exercise your right under FCC Equal Access Regulations to designate a local toll and long distance carrier other than Comcast for your "Dial One" service.
 

Cable & Internet (See Note Above)

Comcast Cable, 11101 University Blvd, Manassas, VA 20110
Phone: 888-889-5471
Basic cable provided as part of HOA fee; see Note above. Considered a business account. Additional services available for fee.
 


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